Terms of use
The rules for using this website and the AI chat. Short, clear and without small print.
About these terms
These terms of use apply to everyone who visits this website or uses the chat, the contact form or other functions of the site. The website is managed by Viva67, a trade name of Mova XL, Stadhouderslaan 12D, 6171 KL Stein, the Netherlands (not a visiting address), Chamber of Commerce 42106567.
By using the site, you agree to these terms. If you do not agree, please do not use the site. If you work with us as a client, our general terms and conditions and the data processing agreement also apply.
Using this website
You may view the site, read the information and use the contact options for lawful purposes. You may use the site on your computer, tablet and phone, and share pages with others via a link.
What is not allowed:
- trying to disrupt, overload or hack the site, the chat or the form;
- entering incorrect or misleading information, or pretending to be someone else;
- using the site to send unsolicited messages, advertising or spam;
- collecting large amounts of data from the site with automated programs;
- sending messages that are offensive, threatening, discriminatory or otherwise unlawful.
If you do not follow these rules, we may block your access to the chat or the form. In the case of criminal offences, we may report them to the police.
Information on this site
We do our best to keep the information on this site correct and up to date. However, it is intended as general information only. Details about services, availability, opening hours and prices may change. If you want to be sure something is correct before you rely on it, please contact us via the contact page.
The examples and figures on the site show what automation can achieve. They are not promises for your situation. We are happy to discuss what is possible for your business during a free automation check.
The AI chat on this website
The chat on this site is answered by an AI assistant. This is also shown in the chat itself. So you are not talking to a person, unless an employee takes over the conversation. An employee of Viva67 can read along and take over the conversation at any time.
What the chat is for
The chat is not a general chatbot. It is meant for questions about Viva67, our services, the free automation check and making an appointment. The AI assistant only knows the information we have given it.
Questions outside that scope cannot and may not be answered by the chat. An example: "What time does my flight to Barcelona leave next Friday?" The chat does not have that information, and it is not part of the purpose of this website. The chat will then tell you it cannot help with that and bring the conversation back to what it is meant for.
Answers from the chat
The AI assistant does its best to give correct information, but can make mistakes. No rights can be derived from answers given by the chat. Arrangements, prices and commitments only apply once we have confirmed them in writing, for example by email or in a quotation.
What you should not share in the chat
Do not share sensitive information in the chat, such as medical information, passwords, bank details or your citizen service number. We do not need them to answer your question. What we do with your messages is explained in the privacy statement.
Who we do not work with
Viva67 does not provide services to organisations and activities that conflict with the law or with our values. Excluded in any case are:
- anything related to the sexual abuse or exploitation of children;
- pornographic platforms and other sexual services;
- platforms that spread hatred or focus on extremism, discrimination or violence;
- platforms that focus on war or glorify the violence of war.
We also do not handle requests related to these through the website, the chat or the form. More about this can be found in article 6 of our general terms and conditions.
Requests and appointments
A request via this site, the chat or the form is not in itself an agreement. The services we provide are subject to the arrangements we make with you at that time, such as a written quotation, an appointment confirmation or a service agreement. Our general terms and conditions apply to our services.
If you plan an introduction through the site, we confirm it by email. Personal meetings never take place at our address in Stein, because it is not a visiting address. We meet somewhere else, over a cup of coffee, or online.
Privacy
When you use the chat or the contact form, we process personal data, such as your name, email address and your message. How we handle this, which parties help us and what rights you have is set out in our privacy statement. You can read more about cookies in the cookie statement.
Intellectual property
The texts, images, logo, design and other content on this site belong to Viva67 or our licensors. You may not copy, modify or reuse them for commercial purposes without our written permission. Sharing a link to a page or a short quote with a reference to the source is of course fine.
Links and third-party services
This site may link to other websites or include third-party services, such as the chat that is loaded from our CRM. For links to other websites, we are not responsible for their content or for how those parties handle your data. Their own terms and privacy policies apply.
Availability of the site
We want the site to work well at all times, on every device. Still, the site, the chat or the form may be temporarily unavailable, for example due to maintenance or an outage at a supplier. We do our best to solve this quickly, but cannot guarantee uninterrupted availability. If the chat does not work, you can always email or call us.
Liability
To the extent permitted by law, we are not liable for damage resulting from the use of this site or from relying on information on it or on answers from the chat. Nothing in these terms limits liability that may not be limited by law.
Language versions
This website and these terms are available in Dutch, English, German, French and Spanish. You choose the language via the language menu at the top of the page. In case of differences between the translations, the Dutch text prevails.
Reporting something or making a complaint
Do you see something on the site that is not right, do you come across an error in the chat or do you have a complaint? Let us know via info@viva67.com. We read every report and let you know what we do with it. If you have found a security weakness, see the page Security and AI for how to report it safely.
Changes and applicable law
We may adjust these terms from time to time, for example when the site gets new functions or when the law changes. The current version is always the one on this page, with the date at the bottom. Dutch law applies to these terms.
Questions about these terms can be sent to info@viva67.com or asked via +31 858002423, on working days between 10:00 and 17:00.